Time limit: 14 calendar days exactly from delivery date — no returns accepted after this window

Condition rule: Items must be unused, unopened, original packaging + seals/tags fully intact, resale‑ready

❌ NON‑RETURNABLE ITEM LIST 
Hair wigs, extensions, ponytails, hair accessories & similar hygiene‑sensitive goods — CANNOT be returned or exchanged at all, even within 14 days

Costs: If you change your mind → YOU pay return postage, deducted from final refund. If item faulty/wrong → store pays return + replacement shipping

Process: Email first — get authorization + return address before sending. Refunds go back only to original payment card/wallet, take 5–10 working days to show

❌ NO direct exchanges — you must return & place a new order instead

🌍 INTERNATIONAL SHIPPING 

Official policy: DO NOT advertise or support delivery outside the United Kingdom — no set rates or confirmed service for EU/rest of world